Faqs

Faqs

Faqs

FAQs

Frequently Asked Questions

Frequently Asked Questions for Business

My company is doing very well in the traditional business sector, why should I choose to do business on Bitdeal too?
Answer: Bitdeal app is a tool which helps better traditional businesses and increase their incomes. Traditionally, you will be waiting for customers to come to you but with Bitdeal application, you will take the initiative to find your own ones. Therefore, it is likely that your customer base will increase significantly, resulting in higher sales. For example, your restaurant is active and serving patrons and those around the restaurant only. But when working with Bitdeal, you can advertise as well as attract customers from many places to come and use your restaurant services. In tradition, you will wait for customers to find you themselves but with Bitdeal, you are actively seeking customers for yourself. Therefore, it is likely that your customer base will increase significantly, resulting in higher sales.
Name of the representative on the Business Registration Certificate is not the Manager's, is it?
Answer: Businesses need to provide Letter of Authorization of the Representative for the Manager to LOGIN on Bitdeal application.
Can enterprises having lost their business registration certificate be able to register for using Bitdeal?
Answer: The businesses must have necessary documents to be eligible to register an account on Bitdeal Merchant application. In cases enterprises have lost their business registration certificates, they may go to the Department of Planning and Investment in order to apply for the re-issuance.
BitDeal is still new and service users are few, can Bitdeal ensure that the company's services will bring new customers and help increase profits?
Answer: Bitdeal application offers the best solutions for users and businesses, along with powerful communication campaigns that will increase the number of users quickly. Currently, Bitdeal shopping has just launched into the market but the number of users has exceeded 10,000 people. When the company is registered and become one of the first partners of Bitdeal, the competitive advantage will be very huge.
In case the company has a website and has partnered with Hotdeal, Foody which are already famous in the market with great number of users on social networking sites, is it still necessary to cooperate with Bitdeal?
Answer: Bitdeal application has many advantages compared to other applications: No fee to use; businesses self-initiative to set up promotion programs suitable to the business situation; no risk of losing Deal (paper) to counter with partners.
  • Why should I choose Bitdeal Vietnam as my partner?
    Answer: Bitdeal is a mobile application that connects businesses to consumers. Bitdeal Merchant provides businesses with ways and tools of management in creating promotions with greater control over their business operations, maximizing cost and time savings, optimizing resources and profits. Therefore, this application helps businesses reach more potential customers and establish better brand awareness.
  • Conditions for cooperation with Bitdeal Vietnam?
    Answer: For sales on Bitdeal, each company only needs to provide the following documents: Business registration certificate of the company, bank account number of the company (for necessary transactions), ID card of the company owner, certificate of food hygiene and safety (for restaurants) and standard certificate by stars for enterprises registered for doing hotel business. After preparing all required documents, you can register for sales on Bitdeal with simple registration steps.
  • How long does it take to LOGIN?
    Answer: After completing the contract, the enterprise will activate the registered account to use Bitdeal merchant application within a minimum of 3 business days.
  • Does the business have to pay fees when joining Bitdeal Merchant?
    Answer: The business will be used and set up Bitdeal Merchant application completely free of charge.
  • Is my business information confidential?
    Answer: At Bitdeal, the confidentiality of customer information is very important, and we take it very seriously. Business information will be completely confidential.
  • How many ways to create a product on BitDeal?
    Answer: The only way is to visit the link: https://merchant.bitdeal.com/login to create products / services for your business.
  • Where can I view order information?
    Answer: You will actively manage orders on Bitdeal Merchant Application - Item: Order or at link: https://merchant.bitdeal.com/order
  • Does my business have to maintain a balance in my account?
    Answer: Your account will always maintain a balance of 2,000,000 Bitdeal points (equivalent to 2,000,000 VND). Bitdeal Vietnam will advance the business to this figure. When the business account is only 400,000 points, Bitdeal will call to inform you to recharge, ensuring a minimum balance of 2,000,000 points. If the company does not implement, the account will be locked.
  • What is the discount rate I pay for Bitdeal?
    Answer: The discount rate is at least 10% on each order arising from the Bitdeal application. For example, the product value is 100,000 VND, 20% discount. Then, the selling price is 80,000 VND, Bitdeal receives 8,000 VND, the rest for the company is 72,000 VND
  • Can the payment time for businesses be shortened? (usually 15 days)
    Answer: Depending on the turnover of the businesses, Bitdeal can be flexible to meet their needs.
  • How to know customers come to the company through Bitdeal?
    Answer: Only when customers come to the company through its promotion on the Bitdeal application will they get preferential from the enterprise and is recognized by the system.
  • How is payment process with customers made?
    Answer: After using the service, customers shall inform that they will pay via Bitdeal to receive the offer. The store will actively request users to pay in form of Fast Pay (if payment is directly made on Bitdeal app) or Manual Pay (if the customer manually entered the payment amount) and provide the corresponding QR code with each payment form for customers.
  • Difference between Fast Pay and Manual Pay?
    Answer: Fast Pay is the form of payment that the store will order on the Bitdeal application, the user just need to select Fast Pay and scan the QR code on the application of the store. Manual Pay is a form of payment where the user enters a payment amount on the Bitdeal Shopping application, and then scans the store's QR code.
  • What do you use QR code for?
    Answer: QR code is very popular in business because it contains a great deal of useful and reliable information such as: • Business information • Promotion information • Invoice value Using QR code will help the system record information about the transaction which has been done
  • Can the enterprises Bitdeal points be paid?
    No, they cannot
  • Name of the representative on the Business Registration Certificate is not the Manager's, is it?
    Answer: Businesses need to provide Letter of Authorization of the Representative for the Manager to LOGIN on Bitdeal application.

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